The Platform is not directed toward children under 13 years of age, and we do not knowingly collect personal information from children under 13 years of age. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at firstname.lastname@example.org.
We collect personal information from and about users of our Platform directly from you when:
We automatically collect device information, usage patterns and system information when:
We collect personal information from and about High Enroll Customers and their site administrators when:
When you install the App, you will be issued an Installation ID that grants you access to the App’s features. Under an Installation ID, High Enroll will not know your contact information unless and until you provide it to us. Although the App will automatically collect information, including geolocation data, the information will not be tied to any unique identifiers about you or your device.
The App automatically collects certain information. If you do not want us to collect this information, do not download the App or delete it from your device. The App automatically collects geolocation data to provide you with more relevant Studies based on your location. In addition, the App automatically collects the following information to allow us to assess App analytics and provide technical support services to you:
You may complete your user profile by inputting the following types of information: first and last name, email address, phone number, job title, photo, and time zone. We may also add this information to your profile if and when you contact us for technical support services.
We collect the following types of personal information from and about High Enroll Customers and their site administrators: home or work phone number, home or work email address, organization, and work hours.
When you use the App or its content, certain third parties may use automatic information collection technologies to collect information about you or your device. These third parties may include:
We may share Installation IDs, source code, push token, compiled assets, and app signing keys with these third parties. Additionally, these third parties may use tracking technologies to collect information about you when you use this App. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites, apps, and other online services websites. We do not control these third parties' tracking technologies or how they may be used.
We use several third parties to support the functionality and your use of the Platform:
Our App may provide links to other websites for your convenience and information. Third-party websites that are accessed through links on our App have separate privacy and data collection practices and security measures. We have no responsibility or liability for the practices, policies, and security measures implemented by third parties on their websites. We encourage you to contact them to ask questions about their privacy practices, policies, and security measures before disclosing any personally identifiable information.
High Enroll Customers have access to view the categories of Studies to which a particular user subscribes. In addition, if your profile contains your name, email address, or phone number, the High Enroll Customer will have access to view this information when you subscribe to that High Enroll Customer’s Studies.
In turn, users of the App have access to view the contact information for a particular Study as inputted by the High Enroll Customer’s site administrator. Details about Studies, including contact information, may be shared by App users without restriction. In contrast, site administrator contact information listed on their Customer Portal is not shared with users of the App.
In addition, we may disclose information that we collect or you provide:
We recognize the importance of information security, and we are constantly reviewing and enhancing our security procedures. Our App and servers have security measures in place to help protect your personal information against loss, misuse, and alteration while under our control, such as firewalls and SSL technology. However, you should be aware that no transmission of data over the internet is guaranteed to be completely secure, and we cannot guarantee the security of any information you provide to us.
Last Updated: August 31, 2020